Frequently Asked Questions

Below you will find answers to some of the most common questions we get.  Here, we try our best to get you answers to your questions. But if we don’t do a good job, feel free to contact us and we will get back you as quickly as possible.

Will I get an itemized invoice when I purchase from your Store?

Yes, an itemized invoice/receipt will emailed to you at the time of purchase. You can also request an official copy by emailing our customer service team at

What do I need before placing an order?

You need a valid the description of the items that you want to order before placing any order.

If you want to change an item or choose other variant, please contact us within 24 hour to be able to change your order, otherwise you will not eligible for return.

Do I have to create an account to place an order?

No, you can choose to check out as a guest. However, creating an account allows you to save your prescription information and other preferences that can make shopping on quicker and more convenient in the future.

What is your Shipping Policy?

All orders are processed within 1 to 2 business days (excluding weekends, holidays and first day of your order to be able to change or cancel your order) after receiving your order confirmation email. You will receive another notification when your order has shipped.

After receiving an shipping confirmation email, please wait from 7-12 business to get your item. We will do all our best to get it as fast as we can.

Your order will be shipped with USPS Standard shipping.

Return Policy

30 Day Eyewear Return Policy

At, we do our absolute best to ensure that your orders will be exactly how you want them! Our team of experts checks each order before send it out, for quality and accuracy before shipping. To ensure safe shipping, we ship your order securely in a hard cover case surrounded by shock-absorbent padding.

If you are not satisfied with your order, please contact us within 30 days of receipt. If your prescription is not made to order or there is a manufacturers defect in your order, we will reship your order at no charge or provide a full refund (depend on your choice).

If you choose to return your order for any other reason, we will provide a 100% refund or store credit to apply to a new order, not including shipping costs.

I’m having trouble placing my order online. What should I do?

We have made shopping easy for our customers, you have multiple ways to get in touch with us if you are having trouble placing an order. You can call our customer service at +1 (540) 457-8599 between 9:00am – 5:00 pm CT and weekends 9:00 am-4:00 pm CT. You can also email us at We will be happy to assist you in placing your order.

How long does it take to process my order?

Your order takes 1-2 Business Days to process after your order has been submitted. This not include the first day of your order, to allow you the possibility to change or cancel your order. In most cases orders may get shipping with 24 hours and delivered within 12 business days.

What payment method are accepted?

PAYPAL VISA VISA Debit MasterCard Discover JCB American Express.

What should i do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact notify us about the problem. We can manage the order manually.

What information should i input when ordering?

Our online ordering system will ask for all the important information you should submit.

Can i cancel my order?

If you want to cancel your order, please do it within 24 hour. If we have already processed your order, you need to contact us and return the product. Please contact

How can i change delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

If you do not have an account and you place an order as guest and want to change your delivery address, please contact us within 24 hour before shipping out your order.

Is buying on-line safe?

These are some really simple ways to shop safely online you can use every day: -Research retailers online to make sure they’re legitimate. -Make sure the website is secure. -Know your rights and the company’s returns policy. -Keep software and virus protection up-to-date and use strong passwords for online accounts. -Pay using a credit card. You’ll have more protection. Or use online services such as PayPal – so scammers can’t get hold of your bank details. -Be smart. If a deal looks too good to be true, it probably is.