Thank you for shopping at Gardennin.com.

Please read this policy carefully. Your satisfaction as a customer is very important to us.

We issue refunds on our products under the following terms:

1. Full refund within 30 Days in the form of a voucher, if the customer received an unusable license key. The customer must first contact our support team via email, phone call, or chat to determine that the issue is with the license key and not with other factors (such as faulty installation, incorrect product installation, malware or virus corruption of system files, etc.). When contacting support, the customer should provide proof of purchase and details about the issue.

2. Full refund within 30 Days in the form of a voucher, if the customer did not receive a license key at all via email. The customer should provide proof of purchase and contact support to initiate the refund process.

3. Full refund within 2 Years, if the customer is having issues with the license key after activation. The customer should contact support and provide details about the issue to initiate the refund process.

4. No refund will be given if the customer received a working license key.

To receive a refund, the buyer must contact us via email at contact@gardennin.com. The refund process typically takes 5-7 business days after the request has been approved. The refund will be in the form of a voucher that the customer can use to purchase any other product from the Gardennin store within 2 years from the voucher creation date.

Gardennin.com reserves the right to check the product key for activation details within 7 calendar days. If the test reveals that the product key has already been activated after the purchase, Gardennin.com has the right to refuse a refund, as the purchased service has been provided as agreed.

The voucher issued as a refund can only be used to purchase products from the Gardennin store and cannot be redeemed for cash.

If you have any questions about our Returns and Refunds Policy, please contact us at contact@gardennin.com.