Refund Policy
Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at Contact@gardennin.com
Returns & Exchanges
How do I place a return or exchange?
We’re sorry you didn’t love your Gardennin. Please reach out to Contact@gardennin.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry Gardennin packages don’t include return slips. Just reach out to Contact@gardennin.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day time frame, please reach out to Contact@gardennin.com.
You can return the package free of charge with the included packing slip (no sticker required).
– Securely pack the items in a box.
– Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
– Use the address listed and affix the appropriate amount of postage.
– Ship package from your nearest post office or shipping company of your choice.
– If you did not receive a return label, please send an e-mail to Contact@gardennin.com
As soon as the package has been returned, it will be processed and the purchase amount will be refunded to your account.
The amount will be credited to your account after approximately 2 to 4 working days (*5 to 10 for credit card transfers).
Be aware that you must return the order within 30 days.
If you have received a broken item, we would like to hear from you in advance via Contact@gardennin.com. Then we can help you with the return procedure and find a suitable solution!
How long does it take to process a return?
As soon as the package has been returned, it will be processed in 24 hour and the purchase amount will be refunded to your account. The amount will be credited to your account after approximately 2 to 4 working days (*5 to 10 for credit card transfers).
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at Contact@gardennin.com and we’ll be sure to get you the Gardennin you ordered!
What’s your return process if I’m not happy with the product?
Yes, within 30 days after receiving your package. Here are your packing instructions:
– Securely pack the items in a box.
– Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
– Use the address listed and affix the appropriate amount of postage.
– Ship package from your nearest post office or shipping company of your choice.
– If you did not receive a return label, please send an e-mail to Contact@gardennin.com
Please note! If you have received a faulty product, it is important that you send an e-mail to Contact@gardennin.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If the product was not purchased through our official web shop: https://gardennin.com/, we kindly advise you to contact the store where you purchased the product.
Gardennin, LLC.
1677 5th St.,
Marysville, MI 48040
United State
Email: Contact@gardennin.com
Phone: +1 (540) 457-8599